Refunds and cancellation
Cancel a Glxymesh plan anytime. Plan fees, overage and prepaid credits are not refunded, except for duplicate or erroneous charges.
Cancel anytime
Section titled “Cancel anytime”You can cancel a paid plan from Billing in the console at any time. The plan stays active until the end of the billing period you have paid for, then the organization moves to the Free plan. There is no cancellation fee.
No refunds
Section titled “No refunds”Payments to Glxymesh are not refundable. This covers:
- plan fees, including for the rest of a period after you cancel or downgrade;
- usage above your plan’s allowance, which is billed for what was used;
- prepaid credits.
When we do refund
Section titled “When we do refund”We refund in full if you were charged:
- twice for the same invoice;
- an amount that doesn’t match the invoice; or
- after cancelling, for a period that started after the cancellation took effect.
Email billing@glxymesh.com within 30 days of the charge with the invoice number. Approved refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show them.
Changing plans
Section titled “Changing plans”- Upgrades take effect as soon as payment succeeds.
- Downgrades take effect at the end of the current billing period.
- If an organization is over the new plan’s limits, the extra tools stop serving until it is back within them.
Failed payments
Section titled “Failed payments”If a renewal or invoice payment fails, we email the organization’s owner. Until it is paid, the organization may be limited to Free plan limits. Nothing is deleted because of a failed payment.